Privacy Policy

How we use and protect your information

This Privacy Policy explains how Naturebank collects, uses, and protects personal information when you use this website or contact us.

We are committed to handling personal data responsibly, transparently, and in line with applicable data protection law.

Who we are

Naturebank is responsible for the personal data collected through this website.

If you have any questions about how your information is used, you can contact us using the details provided on the Contact page.

What information we collect

We may collect personal information when you:

  • Complete an enquiry or contact form
  • Contact us by email, phone, WhatsApp, or live chat
  • Browse or interact with this website

The information collected may include:

  • Your name
  • Email address
  • Phone number
  • Information you choose to provide about a project or land
  • Technical information such as IP address, browser type, and pages visited

How we use your information

We use personal information to:

  • Respond to enquiries and requests
  • Provide information about Biodiversity Net Gain and our services
  • Understand how the website is used and improve its performance
  • Manage ongoing communication where appropriate

We only use personal data where there is a lawful basis to do so.

Lawful basis for processing

We process personal data under one or more of the following lawful bases:

  • Your consent, where you have provided it
  • Our legitimate interests in responding to enquiries and operating our website
  • Compliance with legal or regulatory obligations

Cookies and analytics

This website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.

Cookies may be used to collect anonymous usage data such as page visits and traffic patterns.

You can control or disable cookies through your browser settings.

Who we share information with

We do not sell or rent personal data.

We may share information with trusted service providers who help us operate the website or manage communications, where this is necessary and appropriate.

Any third parties we use are required to handle personal data securely and in accordance with data protection law.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

This includes responding to enquiries, maintaining records, and meeting legal or regulatory requirements.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal data, including the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal data where appropriate
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

You can exercise these rights by contacting us.

Data security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.

While no website can guarantee absolute security, we aim to handle information responsibly and proportionately.

External links

This website may contain links to other websites.

We are not responsible for the privacy practices or content of external sites.

Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Simply delivering Biodiversity Net Gain.